Privacy Policy

1. Information We Collect

We may collect personal and non-personal information when you interact with our business, website, and communication channels.

Personal Information

• Name
• Phone number
• Email address
• Service address or pickup location
• Billing information, if applicable
• Details related to your repair, maintenance, pickup, or delivery request

Non-Personal Information

• IP address
• Browser type
• Device information
• Website usage information
• Cookies, analytics, and other similar tracking data

2. How We Use Your Information

We use the information we collect to support our operations and provide a smooth customer experience. This includes using your information to:

• Provide, operate, and maintain our services
• Schedule pickup, repair, maintenance, and delivery services
• Communicate with you regarding appointments, service updates, invoices, and customer support
• Send service reminders and business-related notifications
• Improve our website, systems, and customer experience
• Maintain business records and comply with legal obligations

3. SMS Communications and A2P Compliance

By providing your phone number and opting in, you consent to receive SMS communications from EQUIPFIX LLC d/b/a The Mower Shop.

Types of Messages You May Receive

• Appointment confirmations and reminders
• Service updates and repair status notifications
• Pickup and delivery notifications
• Billing and invoice alerts
• Customer support messages
• Promotional or marketing messages, only if you have expressly opted in to receive them

Message Frequency

Message frequency may vary depending on your interaction with our business.

Message and Data Rates

Message and data rates may apply depending on your mobile carrier and service plan.

4. Opt-In Consent

We may collect SMS consent through website forms, contact forms, service request forms, verbal or written customer authorization, or other direct communications with our business.

By submitting your phone number through our website or other contact methods, you agree to receive SMS messages from us in accordance with the consent you have provided.

5. Opt-Out Instructions

You may opt out of SMS communications at any time by replying STOP to any message you receive from us.

For assistance, reply HELP or contact us directly using the information listed below.

After opting out, you will no longer receive SMS messages from us other than a final confirmation message confirming your request.

6. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information.

We may share your information only as necessary with:

• Service providers and platforms that help us operate our business, including CRM, scheduling, communication, or automation systems such as GoHighLevel
• Payment processors
• Legal, regulatory, or governmental authorities when required by law

7. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to help protect your personal information from unauthorized access, use, alteration, or disclosure.

Although we take reasonable precautions, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your information only for as long as necessary to provide services, maintain appropriate business records, resolve disputes, enforce our agreements, and comply with legal or regulatory obligations.

9. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve website functionality, analyze website traffic, and enhance user experience.

You may choose to disable cookies through your browser settings, although doing so may affect certain website features or functionality.

10. Your Rights

Depending on your location and applicable law, you may have the right to request access to, correction of, or deletion of your personal information, or to withdraw consent where legally applicable.

To make a request, please contact us using the information listed below.

11. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the content, privacy practices, or policies of those third parties.

12. Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.

Your continued use of our website or services after any update constitutes your acceptance of the revised policy.

14. Contact Us